Required skills

active listening skills to enhance communication

communication and teamwork skills to work cooperatively with other board members management and staff of the organisation members community and key stakeholders

initiative skills to demonstrate crosscultural competence ensuring a culturally appropriate workplace that respects people from a range of backgrounds

culturally appropriate communication skills to relate to people from diverse backgrounds and with diverse abilities

mentoring and motivation skills to support others in their work

problemsolving skills to identify and manage potential causes of misunderstandings

Required knowledge

concept of community control of organisations and how it may impact on the daytoday operations of the organisation

cultural context in which Aboriginal and Torres Strait Islander boards operate including role in upholding traditional and cultural values and how that impacts on workplace environment

equity and diversity principles

geographic social economic and political contexts in which particular organisations operate and how these may impact on the workplace environment and culture

organisationalpolicies procedures and code of conduct

professional development options

protocols and cultural responsibilities relevant to the role of a board member

respective roles and responsibilities of board members and the manager

strategies for active listening

strategies for giving and receiving feedback

strategies for managing disagreements and crosscultural misunderstandings

teamwork theory and approaches

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

support others to achieve work goals

treat staff and colleagues with respect and sensitivity

communicate appropriately with people from a range of diverse backgrounds

employ strategies to encourage teamwork and reduce the potential for crosscultural misunderstandings

Context of and specific resources for assessment

Assessment must ensure

participation on an actual or simulated board

access to examples of issues that arise in workplaces

knowledge and performance are assessed over time to confirm consistency in performance

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of performance on a board or simulated board

direct questioning combined with reflection of practical board performance by the candidate

analysis of responses to case studies and scenarios

demonstration of techniques

observation of presentations and group discussions

oral or written questioning to assess knowledge

observation of performance in role plays

analysis of feedback from staff members other board members and the community regarding performance

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

BSBATSICA Maintain and protect cultural values in the organisation

BSBATSIC412A Maintain and protect cultural values in the organisation.

Positive qualities may include:

Past experiences may relate to:

Knowledge, skills and experience may include:

Others may include:

Achievements may include:

Professional development may include:

Feedback may be: